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Airwaybill Label Housewaybill Label 

1. Late lodge-in to Airlines.
2. Non-collection of documents.
3. Wrong cargoes issued by shipper.
4. Misplacement of shipment documents.
5. Non-conformance of DGR/cargo packing requirement.
6. No booking made for shipment.
7. Rejected by Airlines.
8. Cargoes withheld pending further instruction from customer.

Note: Any other non-conformances i.e., damaged shipment pending 
         investigation/instruction, shipment pending instruction from 
         overseas agents, etc shall be recorded in the "Others" column of 
         the Disposition Notice (Attachment MA/QD23/001)
.

CS Export upon obtaining the said information/details to any of the non-conformances, shall contact the customer/overseas agent (if applicable)/airlines concerned and discuss/obtain further instruction/advice on the shipment.
.

CS Export shall liaise with internal sections such as Export, Warehouse and shall issue the disposition Notice (Export) in triplicate copies, indicating clearly the disposition status of the non-conformance shipment.
.

1st copy (original)
To the Warehouse Supervisor for his awareness and action (attest Notice to shipment).

2nd copy
CS Export to retain and attach either to blue copy of Export Verbal Instruction or supporting documents (shipper's invoice, packing list, etc.,) pertaining to shipper for reference and follow-up.

3rd copy
To the Export Executive/Export Manager for reference and attachment to copy of Airwaybill/Housewaybill of shipment (if applicable).

Note: Upon affixing the Notice, Warehouse shall place the 
         non-conformance shipment in a segregated area of the export 
         warehouse with other pending cargoes (with Disposition Notice).
.

Upon obtaining the advice/instruction/approval for exportation from the airline/customer/overseas agent (verbally or by letter/telex/telefax), CS Export shall inform the internal sections (Export, Warehouse) concerned.
.

Note: Issue/handover of the Export Verbal Instruction with new/revised flight details shall supercede the disposition Notice issued. All correspondences pertaining to the non-conformance shipment shall be attached to copy of the Export Verbal Instruction and these shall be filed and kept by CS Export for reference purposes.

1. The above procedures can also be initiated/co0ordinated by Export, Sales, Project & Development and Sea-Air.
2. Any non-conformance which constitutes a service failure, on Irregularity Report Report shall be issued. Guidelines will be as per QD24 (Corrective Action).
3. 48 hours (excluding Sunday & Public Holiday) upon cargo receipt in the warehouse.