| Subject :Contract Review - Existing Customer | Ref : QD10 | ||||
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| 1.0 | Purpose | ||||
| This document covers the establishment and maintenance of a system to ensure that all requirements from customer is adequately reviewed and differences resolved before acceptance of order. | |||||
| 2.0 | Scope | ||||
| Applicable to existing customer requesting for Import/Export Services. | |||||
| 3.0 | Attachment | ||||
| Attachment MA/QD09/001 -
Uniform Trading Conditions Attachment MA/QD09/002 - Letter of Appointment Attachment MA/QD09/003 - Customer Pre-Advice Attachment MA/QD09/004 - Routing Order Instruction (Export) Attachment MA/QD09/005 - Routing Request (Import) Attachment MA/QD09/006 - Recommendation Letter Attachment MA/QD09/007 - Quotation |
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| 4.0 | Procedure | ||||
| System Flow | Responsibilities & Authorities |
Related Docs & Forms |
Notes | ||
| 4.1 | Receive Request from Customer | For Import/Service Request: Import/CS Import/Sales . |
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1 | |
| For Export/Service Request:
CS Export/Proj DVI/Sea-air/Sales . |
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| 4.2 | Review Customer's Requirement | As above | Customer Advice; Routing
Order Instruction; Routing Request; Recommendation; Letter of Appointment
(Agent) . |
2 | |
| 4.3 | Resolve Differences, If any . |
As above | Uniform Trading Conditions | 3 | |
| 4.4 | Order Acceptance | As above | Confirmation of Verbal Instruction | 4 | |
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| Highlights/Explanation | |
| Note 1: | Request from the existing customer
regarding Import/Export service can either be in written/verbal form.
For Import Service Request For Export Service Request * Any request from the existing customer
pertaining to rates/charges |
| Note 2: | Mantraco staff as mentioned in Note 1
shall review the existing customer's request and ascertain differences, if
any, from those stated in the Letter of Quotation, Routing Order
Instruction (Export), Routing Request Recommendation (Import). . |
| Note 3: | Mantraco staff as mentioned in Note 1
shall consult other parties such as Operations or Overseas Agents to
resolve any differences in order to meet the customer's request. . |
| Note 4: | A Confirmation of Verbal Instruction (if
applicable) shall be sent to the existing customer should the new request
e.g., import delivery to third party, etc., Routing Order Instruction
(Export), Routing Request Recommendation (Import) or Letter of Appointment
whichever applicable).
At the same time, the Sales personnel concerned shall issue Routing Order Instruction (Export), Routing Request Recommendation (Import) or Letter of Appointment whichever applicable) on the new arrangement. Upon such, request from existing customer is deemed
to have been accepted by Mantraco. |
| General Remarks/Comments | |
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For existing customer requesting Adhoc Rates, this shall be quoted by
the Sales personnel and approved by the Sales Manger. |
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