| Subject :Export Service Flowchart | Ref : QD08 | ||||
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QUALITY CONTROL PLAN
| Check Point | QC1 | QC2 | QC3 | QC4 | QC5 | QC6 |
| Check By | CS Exp/Proj Dvl/Sea-Air | Traffic | Transportation on Supplier | Warehouse | Export | Warehouse/Transfer Supplier |
| Related Document | Export Verbal Instruction | All details must be keyed into the computer and recorded onto the Collection/Delivery Chart | Collection Note & Collection Check List |
1) Collection Note 2) Collection Check List |
Shipper's 1) Invoices 2) Packing List (if applicable) 3) Shipping Instruction (if applicable) 4) Destination 5) Export Verbal Instruction 6) Other related documents (if applicable i.e., C.O, GSP) |
Export Control Form |
| Letter of Air Cargo Instruction | ||||||
| Frequency | Every Shipment | Every Collection | Every Collection | Every Collection inclusive of Self Delivery by customer to Mantraco. | Every Shipment | Every Shipment |
| Critical Point | Check with Shipper on the following: 1) Place, time of collection etc. 2) Any special collection arrangement required. 3) Contact person. 4) Commodity 5) Pieces/weight of shipment 6)Dimensions(if possible 7) Destination |
Ensure 1)Time and place of collection 2) Any special arrangement 3) Any special equipment 4) Pieces/weight of shipment |
Ensure 1) Prompt collection time against Collection Check List 2) Verify pieces/packages upon collection |
Verify cargo collection against Collection Check List by Mantraco | Ensure 1) Destination is correct 2) All relevant documents are attached. 3) Matching of Export Verbal Instruction against shipper's documents |
Ensure the following: 1) Quantity to be transferred to Airline tallies with Export Control Form 2) HAWB, AWB, or Direct AWB label numbers tally with the Export Control Form |
| Physical Criterion | NIL | NIL | Check for the following if applicable. 1) Shirk-wrapping condition. 2) Strapping condition 3) Any physical damages e.g. carton torn 4) Upright according to marking 5) No tilting, fragile, arrow-up etc. |
As in QC3 | NIL | AS in QC3 |
| Remarks | Filling up of Export Verbal instructions is required for all shipment booked. | IIf data does not match against the record to highlight to CS Export. | If physical criterion fails inspection, Transportation Supplier to contact Mantraco and seek advise on whether to accept or reject cargo. | 1) If there is no discrepancy in verification,
the cargo shall be stored in the warehouse for further activities. 2) If there is discrepancy, e.g. quantity shortage, damaged cargo, etc., Warehouse or Traffic shall issue the Irregularity Report. |
1) If shipment booked does not match the
invoices, to hold shipment and advise CS Export 2) If goods do not conformed to IATA/TACT rulings to hold and advise CS Export |
If there is a discrepancy, to inform the respective section/department concerned |
