|
Standard Service on Hanling of Export Documentaion |
| PICK UP THE
DOCUMENTS FROM THE SHIPPER
If the shipper asks SAIT to handle their export document with charges, the shipper should forward the copy of L/C and details of shipment by fax or call SAIT to pick up subject information. The Pick-Up representative should pick up the documents within 4 hours upon receipt of subject instructions. The shipper should give all required documents to the representative at that time because the representative will only go to pick-up the documents once. If the sales department offers extra service to some special accounts, please let the Operations Department know in the beginning. At the same time, Customer Service should issue D/M to shipper and a Credit Memo to the Operation Department in order to provide such services. For areas outside of the old Taipei city, sales staff should request that the customer use speed post service. It takes about 4 hours transit time, with NTD 80.00 - NTD 150 postal expenses. The shipper should endorse the Export application when the pick-up representative goes to take the original information. Otherwise, an extra trip will cost more. The Operation department should not accept any information transferred thorough the telephone in order to avoid problems for getting an import duty refund. If the Sales Department offers this service to customer, please contact the Customer Service Department for help. Repeat confirmation is required for any type of shipment, if the information is obtained over the telephone. EDI Gateway Available 1. Dial up system thru telephone No. 886-2-773 9315 2. X.400 Address: X.400 C=US; A=MARK400; O=QUIKCOMM; OUI=WACO
S=TPE 3. SITA Connection: Address: TPEWA7X 4. E-MAIL: grs@mantraco.com.tw |
| Shipper's Responsibilities for Export Shipment |
| WHEN THE SHIPMENT IS READY
1. Call pick-up 4 hours before the shipment is ready. 2. Let the Customer Service Department know if there are any changes in Pick-Up time. (Mantraco's standard service is the truck will show up within 4 hours after receiving the Pick-Up call). 3. The shipping instruction/shipping order has to be given to the truck driver. |
| AFTER SHIPMENT
DEPARTURE
For Prepaid shipments: Please sign on receipt of Air Waybill and export document. Freight should be paid against the invoice. For the credit account, please sign for receipt of invoice and pay against the credit term. For Collect shipments: The Air Waybill and export documents have to be delivered either by person, or by registered mail for formal export, or normal mail for sample shipments. |
| BEFORE THE SHIPMENT
IS READY
1. Inform Mantraco's Customer Service Department of the Shipping Date as soon as possible and no later than two working days after the shipment is ready. 2. Mantraco's Customer Service clerk must know the following information: A. Shipper's name B. Consignee's name C. Number of packages D. Gross weight E. Volume weight or 3-Dimensions or CuFt/ Cu Meter F. Commodity G. Destination H. Date and time when shipment is ready for pick-up or delivery to CKS I. Service request J. If the shipper decides to use Mantraco for handling on export document, we need the copy of L/C and details for shipment at least 2 working days for normal shipments, 3 working days for Quota Items and Form "A" shipments. 3. Shipper has to let Mantraco's clerk know if there are any special instructions, irregular handling of shipment or a change in shipping schedule. 4. Shipper has to prepare Corporation Chops and GM Chop for the Export permit application. |