MANTRACO LTD

Subject :Internal Quality Audit

Ref : MA/QD26/001

*Internal Quality Audit schedule

DATE	AUDIT SCOPE	DURATION	AUDITOR	DEPARTMENT	IN-CHARGE
DAY 1	MANAGEMENT CONTROL - Quality Policy & Objective - Organisation Chart - Responsibility & Authority	0930-1040	To be Advised	General Operations Sales & Marketing Finance/MIS Project & Development	Department Heads
	CONTRACT REVIEW ? Quality Record ? Corrective Action	1045-1150	To be Advised	Sales & Marketing	Snr Sales Manager Director of Sales & Mktg
	PURCHASING - Supplier Qualification - Supplier Assessment ? Quality Record ? Corrective Action	1200-1300	To be Advised	Operation	Operations Manager
	PURCHASING - Consumable Product - Airline Cargo Space (Contracted) - Airline Cargo Space (Booking) ? Quality Record ? Corrective Action	1405-1450	To be Advised	Operations Project & Development Customer Service	Warehouse Officer Senior Space Controller Assistant CS Officer
	INSPECTION, MEASURING & TEST EQUIPMENT CONTROL	1500-1530	To be Advised	Operations	Operations Manager Warehouse Officer
	TRAINING ? Quality Record	1530-1630	To be Advised	All Departments	Department Heads
	Debrief/Discussion on Day's Audit - 1630-1730 Hrs Recommended By Approved By 　 Quality Management Managing Director

DATE	AUDIT SCOPE	DURATION	AUDITOR	DEPARTMENT	IN-CHARGE
DAY 2	EXPORT SERVICE FLOWCHART PRODUCT IDENTIFICATION & TRACEABILITY (EXPORT) - Quality Record - Organisation Chart - Corrective Action	0930-1200	To be Advised	Sales & Marketing Project & Development Operations	Senior CS Executive Executive Secretary Export Manager
	HANDLING OF CUSTOMER COMPLAINT	1200-1300	To be Advised	Sales & Marketing Project & Development Operations Finance & MIS	Senior CS Executive Executive Secretary Export Manager Head of Department
	INSPECTION (EXPORT) CONTROL OF NON-CONFORMANCE (EXPORT) HANDLING, STORAGE, PALLETISING, PACKING, COLLECTION ? Quality Record ? Corrective Action	1405-1630	To be Advised	Sales & Marketing Operations	Senior CS Executive Warehouse Supervisor Traffic Supervisor Export Manager Warehouse Officer Operations Manager
	Debrief/Discussion on Day's Audit - 1630-1730 Hrs Recommended By Approved By 　 Quality Management Managing Director

DATE	AUDIT SCOPE	DURATION	AUDITOR	DEPARTMENT	IN-CHARGE
DAY 3	IMPORT SERVICE FLOWCHART PRODUCT IDENTIFICATION & TRACEABILITY (UNPORT) INSPECTION (IMPORT) CONTROL OF NON-CONFORMANCE (IMPORT) HANDLING, STORAGE, PALLETISING, PACKING, DELIVERY ? Quality Record ? Corrective Action	0930-1230	To be Advised	Sales & Marketing Project & Development Operations	CS Supervisor Executive Secretary Import Executive Import Executive Warehouse Officer Traffic Supervisor Operations Manager
	DOCUMENT CONTROL INTERNAL QUALITY AUDIT MANAGEMENT REVIEW ? Quality Record ? Corrective Action	1405-1630	To be Advised	-----	Quality Management
	Debrief/Discussion on Day's Audit - 1630-1730 Hrs Recommended By Approved By 　 Quality Management Managing Director


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Subject :Internal Quality Audit

Ref : MA/QD26/002

*Internal Quality Audit Checklist

.
Mantraco Ltd.
Internal Quality Audit Checklist

Auditors 1) 2)	Date :
	Comply?
A. MANAGEMENT CONTROL	YES	NO	NA
1. Was the company's quality policy and objective made know and understood at all levels?	o	o	o
2. Has company achieved the quality objective set?	o	o	o
3. Are the responsibilities and authorities of the staff understood by them?	o	o	o
4. Is Management Review and Internal Quality Audit conducted in previous year?	o	o	o
5, Are the records of management review and internal quality audit maintained?	o	o	o
6. Are the documented quality system procedures/instructions implemented and effective? .	o	o	o
Remarks : .
Auditors 1) 2) .	Date :
B. SERVICE FLOWCHART QUALITY CONTROL PLAN
1. Does the Quality Control Plan contains clear inspection instruction?	o	o	o
2. Are instructions performed as per the Quality Control Plan? .	o	o	o
Remarks : .
Auditors 1) 2) .	Date :
C. CONTRACT REVIEW
1. Are the procedures made known to the relevant people and implemented?	o	o	o
2. Are customer's required adequately defined and documented?	o	o	o
3. Are the operations carried out according to procedures?	o	o	o
4. Are the records of contract review maintained?	o	o	o
5. Are the differing requirements resolved?	o	o	o
6. Are changes to original contract made known to all concerned? .	o	o	o
Remarks : .
Auditors 1) 2) .	Date :
D. DOCUMENT CONTROL
1. Are documents including changes reviewed and approved by appropriate personnel?	o	o	o
2. Are obsoleted documents promptly removed from all points of issue and use?	o	o	o
3. Are appropriate documents available at location where operations essential to the effective functioning of the quality system are performed?	o	o	o
4. Are changes to documents effected according to procedures?	o	o	o
5. Are distribution of the documents controlled?	o	o	o
6. Are staff informed of the changes affecting them?	o	o	o
7. Are documents properly and duly authorised before issue?	o	o	o
8. Is the Quality Manual Distribution List available and maintained? .	o	o	o
Remarks : .
Auditors 1) 2) .	Date :
E. QUALIFICATION/ASSESSMENT OF SUB-CONTRACTOR
1. Is the Approved Subcontractor List update?	o	o	o
2. Are new subcontractors qualified according to procedure?	o	o	o
3. Are qualification/assessment reports kept?	o	o	o
4. Are subcontractor's performance information maintained? .	o	o	o
Remarks : .
Auditors 1) 2) .	Date :
F. PURCHASING DATA
1. Do the purchasing documents contain data clearly describing the product order?	o	o	o
2. Are relevant and authorised signatures seen on purchase document?	o	o	o
3. Are changes made to the purchasing documents authorised?	o	o	o
4. Are purchasing procedures implemented? .	o	o	o
Remarks : .
Auditors 1) 2) .	Date :
G. PRODUCT IDENTIFICATION AND TRACEABILITY
1. Are all cargoes identified?	o	o	o
2. Are the identification and traceability adh	o	o	o
3. Is cargo identification and traceability adherence to procedures? .	o	o	o
Remarks : .
Auditors 1) 2) .	Date :
H. IMPORT/EXPORT SERVICE INSPECTION
1.Is incoming inspection performed on every shipment?	o	o	o
2. Is the inspection results document?	o	o	o
3. Does inspection record contain all essential data?	o	o	o
4. Is non-conforming shipment identified and segregated till disposition is made?	o	o	o
5. Is written inspection instructions available?	o	o	o
6. Does the inspection record contain appropriate signatory .	o	o	o
Remarks : .
Auditors 1) 2) .	Date :
I. INSPECTION, MEASURING & TEST EQUIPMENT
1. Are equipment calibrated and properly maintained?	o	o	o
2. Is individual calibration record maintained and current?	o	o	o
3. Are obsoleted equipment clearly identified?	o	o	o
4.Is status of calibration clearly indicated on each equipment?	o	o	o
5. Is Equipment List updated for all including newly purchased instruments? .	o	o	o
Remarks : .
Auditors 1) 2) .	Date :
J. HANDLING OF CUSTOMER COMPLAINT
1. Is handling of customer's complaint performed as per documented procedure?	o	o	o
2. Does the SR Report contain the appropriate signatory?	o	o	o
3. Is corrective action taken to rectify the complaint? .	o	o	o
Remarks : .
Auditors 1) 2) .	Date :
K. CONTROL OF NON-CONFORMANCE
1. Are there identifications for non-conforming cargoes?	o	o	o
2. Are there documentations for non-conforming cargoes?	o	o	o
3. Are non-conforming cargoes segregated?	o	o	o
4. Are disposition of non-conforming cargoes clearly indicated and authorised?	o	o	o
5. Are there notification to functions concerned for non-conforming cargoes? .	o	o	o
Remarks : .
Auditors 1) 2) .	Date :
L. CORRECTIVE ACTION
1. Are the corrective actions, implemented, verified and documented?	o	o	o
2. Is investigation carried out by affected personnel to determine cause of problems together with proper documentation in the CAR?	o	o	o
3. Are CARs reviewed regularly to determine the effectiveness of action taken? .	o	o	o
Remarks : .
Auditors 1) 2) .	Date :
M. HANDLING, STORAGE, PALLETISING, PACKAGING, COLLECTION AND DELIVERING
1. Are cargoes properly stored?	o	o	o
2. Are cargoes stored in appropriate location to prevent damage/theft?	o	o	o
3. Are store records updated to reflect currentness?	o	o	o
4. Are cargoes clearly identified?	o	o	o
5. Are cargoes collected as per documented procedure?	o	o	o
6. Are cargoes delivered as per documented procedure? .	o	o	o
Remarks : .
Auditors 1) 2) .	Date :
N. QUALITY RECORD
1. Are quality records retrievable when required?	o	o	o
2. Are quality records kept as per retention period indicated? .	o	o	o
Remarks : .
Auditors 1) 2) .	Date :
O. TRAINING
1. Are personnel performing assigned task qualified?	o	o	o
2. Are training records of employee maintained?	o	o	o
3. Are training records retrievable when required?	o	o	o
4. Are training records legible and identifiable? .	o	o	o
Remarks : .
Auditors 1) 2) .	Date :
P. OTHERS
Remarks : .
Auditors 1) 2) .	Date :
GENERAL COMMENTS:
.

D/V Report Attached? Auditor Signature	Yes/No	No. Date
Auditor Signature		Date
Note: This report shall be circulated to all auditees and Quality Management for information.


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Subject :Internal Quality Audit

Ref : MA/QD26/003

*Discrepancy/Variation Report

.
Internal Quality Audit Checklist

DISCREPANCY/VARIATION REPORT
(Internal Quality Audit)
.

To : Date :

From :

cc :
.

Department Staff Present : Auditors :

Details of Discrepancy/Variations

Comments/Agent Actions

Note: 1) The discrepancies have been fully explained and understood.
2) Corrective Actions to be made by days.

Department Representative Signature Audirot's Signature Date

Discrepancies Follow-Up Verification Audit Conducted on

Auditor's Comments:

Auditor's Signature/Date


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Subject :Internal Quality Audit

Ref : MA/QD26/004

*Auditee/Auditor Acknowledgment Form

.

Auditee/Auditor Acknowledgment Form

AUDITEE/AUDITOR ACKNOWLEDGEMENT
(Internal Quality Audit)
.

Date : Area of Audit :

Scope :

Auditee(s) Present : Auditors :

Non-Conformance(s)

Auditee's Signature Auditor's Signature


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