QUALITY POLICY

Mantraco Ltd. The sole member of World Air Cargo Organization firmly believes in providing value-added services in order to achieve Total Customer Satisfaction. Customer’s interest is regarded as the top priority and hence every feedback is welcomed and processed at the fastest available time. This is also an in-house practice, which regarded the next process as a valued customer.

The cost of quality is the expense of doing things wrong. In our pursuit for excellence, the company recognizes the importance of defect prevention. This is possible through our “Do It Just The First In Time” and every time approach.

The Quality Management System of the company shall comply with SS ISO 9002: 1998 standard which shall be implemented and maintained.

QUALITY OBJECTIVE

1.          To achieve on-time deliveries accuracy through the following phases:

            · 88.7% by JUN 1996               ·  93.5% by DEC 2000
            · 92% by    DEC 1997               · 94% by DEC 2001
            · 92.5% by DEC 1998              · 94.5% by DEC 2002
            · 93% by    DEC 1999               · 95% by DEC 2003

2.          To achieve on-time collection accuracy through the following phases:

            · 88.7% by JUN 1996            ·  93.5% by DEC 2000
            · 92% by    DEC 1997            · 94% by    DEC 2001
            · 92.5% by DEC 1998         ·    94.5% by DEC 2002
            · 93% by    DEC 1999             · 95   % by DEC 2003  

3.       To achieve Security accuracy through the following phases:

          Ready for carriage follow up IATA Cargo Agent Handling book up to date information on yearly basis 

          Resolution part :                       100%   Dec. 2006

          Operational part:                       subject to TACT Rule Section, ICAO, Rules of the Air 100% Dec. 2006

4.      Compliance by Law:

1. 01-01A Civil Aviation Act 　

2. 03-02A Regulations Governing Air Freight Forwarder  　

3. 03-24A Regulations Governing the Safe transport of Dangerous Goods by Air

4. 03-24B Regulations Governing the Safe transport of Air Security

5. 03-11A Regulations of Air Cargo Entrepot　

6. 08-01A Regulations of Aircraft Flight Safety-related Events

7. Regulations Governing the Certification and Management of the Authorized Economic Operators

8. Authorized Economic Operator Security Vetting Items and Validation Criteria

9. To the Convention on International Civil Aviation - Annex 17 Security - Safeguarding International Civil Aviation against Acts of Unlawful Interference;The Safe Transport of Dangerous Goods by Air

Managing Director  

Date June 01, 2011