MANTRACO LTD

MANTRACO LTD.
Subject :Control of Non-Conformance - Dangerous Goods	Ref : QD22

1.0	Purpose
	This is to establish and maintain a system of control to ensure that shall non-conforming cargoes are prevented from inadvertent shipping.
2.0	Scope
	Applicable to all import shipments handled by the company.
3.0	Attachment
	Attachment MA/QD22/001 - Disposition Notice (dangerous goods)
4.0	Procedure
		System Flow	Responsibilities & Authorities	Related Docs & Forms	Notes
4.1		Identify Non-Conformance .	---	---	1
4.2		Discuss/Obtain Instruction .	CS Dangerous goods	---	2
4.3		Decide/Issue disposition Notice .	CS Dangerous goods	Disposition Notice (Import)	3
4.4		Distribute disposition Notice .	CS Dangerous goods	Disposition Notice (Import)	4
4.5		Obtain Instruction/ Approval .	CS Dangerous goods	---	5
4.6		Detach Disposition Notice .	Warehouse	Delivery Order/ Delivery Manifest	6

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Highlights/Explanation
Note 1:	Shipment with or having discrepancies shall be defined as a non-conformance. Some non-conformances are listed as follow: Withheld due to non-payment of charges by customer. Pending delivery/re-export instruction from customer. Incomplete shipment i.e., partial, shortlanded, unlocated. Rejected by customer. Requiring bank endorsement from customer prior to delivery. Withheld due to cross-labelling by overseas agent. Dangerous Goods not meet ICAO/IATA requirement Note: Any other non-conformances i.e., damaged shipment pending investigation/instruction, shipment pending from overseas agent, etc shall be recorded in the "Others" column of the Disposition Notice (Attachment MA/QD22/001) .
Note 2:	CS Import upon obtaining the said information/details to any of the non-conformances, shall contact the customer/overseas agent (if applicable) and discuss/co-ordinate/obtain further instruction on the shipment. .
Note 3:	CS Import shall liaise with internal sections such as Import, Breakbulk, Warehouse and shall issue the disposition Notice (Import) in triplicate copies, indicating clearly the disposition status of the non-conformance shipment. .
Note 4:	CS Import shall arrange to have the Notice distributed to the respective sections for action: 1st copy (original) To the Warehouse Officer for his awareness and action (attest Notice to shipment). 2nd copy CS Import to retain and attach to yellow copy of Dangerous Goods Clearance/Delivery Instruction (pertaining to non-conformance shipment) for reference and follow-up. 3rd copy To the Import Executive/Senior Supervisor for reference and attachment to the original copy of the Clearance/Delivery Instruction. Note: Upon affixing the Notice, Warehouse shall place the non-conformance shipment in a segregated area of the Import warehouse with other pending cargoes (having disposition Notice). .
Note 5	Upon obtaining the advice/instruction/approval for release/delivery from the customer/overseas agent (verbally or by letter/telex/telefax), CS Import shall inform the internal sections (Import, Warehouse) concerned. .
Note 6:	Import shall hand over the Delivery Order (together with Airwaybill/Housewaybill, approved Inward Permit, Invoice, Packing List) to Traffic for delivery. Warehouse on receiving the Delivery Order (Attachment MA/QD16/002) or Delivery Manifest (Attachment MA/QD18/001) for release/delivery, shall detach the Disposition Notice (Import) from the shipment. Note: Instructions/approval from the customer/overseas agent shall be recorded onto the Import Clearance/Delivery Instruction by CS Import. Issue/handover of the Delivery Order/Delivery Manifest shall supercede the Disposition Notice issue. All correspondences pertaining to the non-conformance shipment shall be attached to the Import Clearance/Delivery Instruction and these shall be filed and kept by CS Import for reference purposes.
General Remarks/Comments
The above procedures can also be initiated/co-ordinated by Sales, Project & Development and Sea-Air. For shipments to consignees handled by other airfreight agents, Breakbulk shall assume the responsibilities and authorities instead of the CS Import. Any non-conformance which constitutes a service failure, an Irregularity Report shall be issued Guidelines as per QD24 (Corrective Action). 48 hours (excluding Sunday & Public Holiday) upon cargo receipt in the warehouse.