MANTRACO
LTD. | |
Subject : Quality
Policy & Objective on Handling of Dangerous Goods |
Ref : QD01 |
QUALITY POLICY
Mantraco Ltd. The sole member of World Air Cargo Organization firmly believes in providing value-added services in order to achieve Total Customer Satisfaction. Customer’s interest is regarded as the top priority and hence every feedback is welcomed and processed at the fastest available time. This is also an in-house practice, which regarded the next process as a valued customer.
The cost of quality is the expense of doing things wrong. In our pursuit for excellence, the company recognizes the importance of defect prevention. This is possible through our “Do It Just The First In Time” and every time approach.
The Quality Management System of the company shall comply with SS ISO 9002: 1998 standard which shall be implemented and maintained.
QUALITY OBJECTIVE
1. To achieve
on-time deliveries accuracy through the following phases:
92% by JUN 1996 |
97.5% by DEC 2000 |
96% by DEC 1997 |
99% by DEC 2001 |
96.5% by DEC 1998 |
99.5% by DEC 2002 |
97% by DEC 1999 |
100% by after DEC 2002 |
2. To achieve
on-time collection accuracy through the following
phases:
92% by JUN 1996 |
97.5% by DEC 2000 |
96% by DEC 1997 |
99% by DEC 2001 |
96.5% by DEC 1998 |
99.5% by DEC 2002 |
97% by DEC 1999 |
100% by after DEC 2002 |
3. To achieve
correct on handling accuracy through the following
phases:
95% by JUN 1996 |
100% by DEC 2000 |
98% by DEC 1997 |
100% by DEC 2001 |
99% by DEC 1998 |
100% by DEC 2002 |
99.5% by DEC 1999 |
100% by after DEC 2002 |
4. To achieve
internal education accuracy through the following phases:
92% by JUN 1996 |
100% by DEC 2000 |
96% by DEC 1997 |
100% by DEC 2001 |
96.5% by DEC 1998 |
100% by DEC 2002 |
100% by DEC 1999 |
100% by after DEC 2002 |
Samson Pao
Group Managing Director
MANTRACO LTD. | |
Subject :Quality Management on handling of Dangerous Goods |
Ref
: QD04 |
1.0 |
Purpose |
|
This document covers the define authority and responsibility of
Quality Management on handling of Dangerous Goods. |
2.0 |
Scope |
|
Applicable to personnel appointed by the Managing Director as
the Quality Management on handling of Dangerous Goods. in all area of
services provided by the company. |
3.0 |
Attachment |
|
|
4.0 |
Procedure |
|
4.1 Quality Management Appointment |
|
4.2
Duties of Quality Management *Responsible to
ensure that the Quality Manual and its
procedures *Act
as the coordinator for any quality audit/assessment He
shall: -acknowledge all
discrepancies/non-conformances
raised. *Responsible to ensure that all controlled MA manuals are updated. *Co-ordinate internal quality audits and management review. |
|
4.3 The Quality Management is authorised to enforce changes
to the |
5.0 |
Replacement |
|
The
Managing Director shall officially appoint the company's Quality
Management. (HDG) |
MANTRACO
LTD. | |
Subject : Quality
System on handling of Dangerous Goods |
Ref :
QD06 |
1.0 |
Purpose |
|
This is establish and maintain a documented quality system as a
means of ensuring that service provided as well as product handling
conform to specific requirement. |
2.0 |
Scope |
|
Applicable to all
Dangerous cargoes handled by Mantraco. |
3.0 |
Attachment |
|
Nil |
4.0 |
Procedure |
|
4.1 A Quality
System is the organizational structure,
responsibilities |
|
4.2 The Quality System shall function such that:
|
|
4.3 Mantraco shall
base its assurance programmer on the contents of
this |
|
4.4 The manual
serves as a permanent reference in the
implementation |
|
4.5 To ensure the
relevancy and adequacy of the manual,
timely *adequate/documented control on
handling of Dangerous Goods of service.*identify and acquire controls,
processes, inspection equipment, skills that may be needed to achieve
the required quality. *update quality control, inspection and
testing/measurement techniques. |
MANTRACO
LTD. | |
Subject :
Handling of Dangerous
Goods Service Flowchart |
Ref :
QD07 |
危 險 貨 品 航 空 託 運 流 程 圖
2.6.4 Acceptance by
operators
2.6.4.1 General
Acceptance of dangerous goods
offered under State exemptions and/or approvals covered by Special Provisions
A1, A2 and A109 is at the discretion of the operator.
2.6.4.2 Approvals
Where approvals are required
from all States concerned, evidence that these have been obtained must be
available to the operator prior to shipment. A copy of the State of origin
exemption or approval document must accompany the shipment. If the exemption or
approval documents are not in English, an accurate translation in English must
accompany the shipment. (See also 1.2.4.)
2.7 Dangerous Goods in Excepted
Quantities
OPERATOR VARIATIONS:
AC-03, AR-01, BG-01, CI-02, CP-01, DL-07, GF-03, HP-01, KA-06, KJ-06,
LY-03, ME-01, MP-01, PX-05, RG-03, SV-01, TG-01, TR-05, UY-01,
VN-02
2.7.1 Dangerous Goods Permitted
in Excepted Quantities
Only dangerous goods which are
permitted on passenger aircraft and which meet the criteria of the following
classes, divisions and packing groups (if appropriate) may be carried under the
provisions for dangerous goods in Excepted Quantities:
(a) Substances of
Division?.2, without a subsidiary risk;
(b) Substances of
Class?, all packing groups;
(c) Substances of
Class?, Packing Groups II and III but excluding all self-reactive
substances;
(d) Substances of
Division?.1, Packing Groups II and III;
(e) Substances of
Division?.2, only when contained in a chemical kit or first aid kit;
(f) Substances of
Division?.1, all substances in this division, except those having an inhalation
toxicity of Packing Group I;
(g) Substances of
Class?, Packing Groups II and III but excluding UN 2803 and UN 2809; and
(h) Substances and
articles of Class?, other than Magnetized material.
Note: Articles
and substances in the above classes, divisions and packing groups may also be
radioactive materials in excepted packages.
2.7.2 Dangerous Goods Not
Permitted in Excepted Quantities
The categories of dangerous
goods listed in 2.7.2(a) through 2.7.2(n) must not be transported under the
provisions of this subsection:
(a) Dangerous goods
forbidden for transport under any circumstances as provided for in Subsection
2.1;
(b) Dangerous goods
forbidden for transport on passenger aircraft in the List of Dangerous
Goods;
(c) Other than for
temperature sensing devices, dangerous goods contained within a device which is
an integral part of an article or device which is not subject to these
Regulations, e.g. mercury switches in electrical or other appliances;
(d) Articles and
substances of Class?;
(e) Substances of
Division?.2 having a subsidiary risk and substances of Division?.1 or 2.3;
(f) Substances having a
primary or subsidiary risk of Class? in Packing Group I or which are
self-reactive;
(g) Substances having a
primary or subsidiary risk of Division?.1 in Packing Group I;
(h) Substances having a
primary or subsidiary risk of Division?.2, except when contained in a chemical
kit or first aid kit;
(i) Substances having a
primary or subsidiary risk of Division?.1, Packing Group I by reason of their
inhalation toxicity;
(j) Infectious
substances of Division?.2;
(k) Radioactive material
of Class? other than radioactive material in excepted packages with an
associated risk of another class;
(l) Substances having a
primary or subsidiary risk of Class, Packing Group
and
also UN 2803 and UN 2809;
(m) Magnetized material
of Class?; and
(n) Any dangerous goods which are permitted only by exemption or approval.